Lab Slovenia

Introduction

Presentation of the LAB "Challenges of families and social work: with polyphonic community to desired outcomes"

Background

Families facing multiple challenges face a variety of internal and external stressors, often related to the difficult living conditions in which they live, leading to overload and family destabilization. Many of them have unmet basic livelihood needs and are constantly faced with various challenges (e.g. job search with few employment opportunities, low income to survive, inability to support children in school matters).

The current forms of support for families are not successful as help is scattered, as research in Slovenia and around the world has shown. The fragmentation of help results in the family being burdened with numerous interventions in the family, and help seems to get lost in the disjointed network of professionals who often plan help for families alone and without the cooperation of family members.

With a large number of professionals involved, the question of responsibility in the support and assistance processes also arises: Who is responsible for the family support process and what does this responsibility look like?

Successful collaboration with families facing multiple challenges requires continuous development of the knowledge and support of professionals and others involved in the support processes. An appropriate institutional context that supports professionals in working with families is also crucial.

 

What is a working relationship of co-creation?

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In social work in Slovenia, we have developed the concept of working relationship of co-creation (Čačinovič Vogrinčič, 2016). The concept defines both the relationship and the process. It describes the relationship between social worker and users: it implies cooperation in doing some work together; it defines relationships and conversations that make changes possible. And it is about the »how« component in social work. The relationship between the person(s) and a social worker is the relationship between experts on experiences and a respectful and accountable ally who establishes and protects the processes of research and participation in the desired outcomes. The focus is on the process, on the contribution of each participant who contributes to the instrumental definition of the problem and to the solution. Establishing a working relationship is the first, highly professional task of a social worker. The working relationship mobilizes and empowers all participants to leave the conversation with more strength than when they entered it.

Purpose

We develop innovative practices for high-quality integrated support for families facing multiple challenges within the community. It is of great importance to us that services and programs are developed together with families and all those who can contribute to positive outcomes. We strive for the lab to bring together families and various professionals working in the Spodnje Podravje community. We rely on collaborative approaches and interdisciplinary cooperation to develop innovative practices. 

Method

The work in the lab is based on collaborative approaches derived from the concept of co-creating working relationships. All activities are co-created in the development process of the lab to ensure that different voices are included. Opening a space for different perspectives, exploring participants' needs and considering different opinions, views and ideas are key to reaching agreement on the next step. Only with a polyphonic community can we co-create the desired outcomes.

   

What is work in a multidisciplinary context?

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Multidisciplinary and multi-agency collaboration involves the use of knowledge, skills and best practice from various disciplines and across service provider boundaries. This approach aims to (re)define and (re)frame complex issues— particularly in social care, health and other sectors — and develop solutions collaboratively. Ideally, these solutions are developed together with the users —the people facing these issues — based on a shared understanding of their needs and complex situations. Innovative practices can also be developed.

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